Saunders Higgins Insurance Brokers are committed to the fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice.

Saunders Higgins Insurance Brokers has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to Financial Ombudsman Service Limited, an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Mr Dennis Saunders
Position: Director
Saunders Higgins Isurance Brokers Pty Ltd
Po Box 322
BURNIE TAS 7320
PH: (03) 6431 1888
Fax: (03) 6431 2444
Email: den@saundershiggins.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Financial Ombudsman Service Limited (FOS). They may be contacted at:

Financial Ombudsman Service Limited
ABN 67 131 124 448
GPO Box 3, Melbourne VIC 3001 (Australia)
Hours: 9am - 5pm AEST
Telephone: 1300 78 08 08 or (03) 9613 7366
Fax (03) 9613 6399
Email: info@fos.org.au

A complaint form is also available at the FOS LTD Website (http://www.fos.org.au)

If you require further information about any of these procedures please contact our office during business hours.